CARVING OUT ANSWERS TO YOUR TIMBER-LY TROUBLES
Frequently Asked Questions
Let's chop through the knots of confusion and smooth out the grain of uncertainty. Explore our frequently asked questions to find solutions to all your woodworking inquiries.
Orders + Shipping
When can I expect my order to ship and arrive?
We strive to process and ship orders within 7 to 10 business days. Shipping times vary based on region and chosen method. We offer tracked shipping options. Please refer to our shipping policy for more details.
Items that are indicated as MADE-TO-ORDER can take upwards of 2 weeks to complete before shipped. You will be notified via email when your order is shipped.
Is local pickup available?
Yes, we offer local pickup in Windsor, NS. Select this option at checkout for more information.
Do you ship internationally?
Currently, we ship to Canada, United States, United Kingdom, France, Australia, Germany, Netherlands, Norway, Sweden, Belgium, and Italy.
See our Shipping Policy for details.
Do you accept returns or exchanges?
Contact us at hello@woodswoman.ca with order details for returns.
Sale and clearance items are final sale.
See our Refund Policy for more.
My order arrived damaged. What should I do?
Please inspect all shipments immediately upon arrival, and contact Woods(wo)man Woodworking within 48 hours upon receipt of shipment if there are any damages. Please document with detailed photos of product and packaging (keep packing materials) for insurance purposes. Products can either be replaced as soon as possible or a refund given.
Am I able to split orders and have some items shipped separately?
No, If you have an existing order we cannot add to it, you’ll need to place another order.
Custom Work
Do you do custom orders?
Custom Carpentry requests are currently available. Please complete and submit an application form and we will be in touch!
Am I able to return my custom piece?
All sales are final; No cancellations on all custom pieces.
Is there a minimum price for a custom order?
Yes, our minimum price on all custom orders is $200 (excluding HST).
How do you accept payments for custom work?
All payments must be paid via e-transfer. If the buyer requests to pay via credit card surcharges will be applied to cover the associated fees.
Prior to the start of any job Woods(wo)man Woodworking requires a 50% deposit of the current estimate. Once the job is complete, the remaining balance must be paid prior to shipment or delivery.
What is your turnaround time for custom work?
Please allow a four-week turnaround from the time that your order is confirmed.
Please Note: Order confirmation is when the project has been finalised and the initial deposit has been received.
Why is my final invoice not what the estimate was?
Our initial project estimate is our best guess at the total price to complete the work based upon our initial consultation. If prices change or additional parts and labour are required, the second payment will be adjusted based on the requirements of the job.
Will you be able to recreate something from another business?
No, we will never remake a piece exactly as another business. We will always strive to create unique, one-of-a-kind pieces. We are happy to discuss how we can take the piece(s) you are looking to have created and how we can make them special, just for you.
Wholesale
Are you accepting new retail partners?
We love new clients and we look forward to talking to you in more depth! Wholesale pricing is only available to established online shops or brick and mortar stores.
We accept a limited number of consignment accounts at this time. Wholesale orders take priority over consignment order, thus order timelines and may be subject to availability.
To be a retail partner, please submit an application form and we will be in touch!
Is there a minimum requirement to place a wholesale order?
The minimum order value is $150 (excluding HST).
Are wholesale orders available for pickup?
Accommodations for local pickup in Windsor, NS, are available. Please contact us to discuss further details.
Workshops & Classes
I purchased a workshop but I am unable to attend. What should I do?
Oh no! Depending on when you cancel you may be eligible for some level of refund.
Full Refund: Cancellations with 7 or more days from the course are eligible to receive a full refund.
Partial Refunds: Cancellations with 4-6 days of the course will only be issued a 75% refund, whereas cancellations with 1-3 business days before the course will result in a 50% refund.
No Refund: No shows and cancellations less than 1 business day before the start of class will result in charges of the FULL course fee and are NOT eligible for any refund. For courses missed for personal reasons of the registrant, we do not offer course credit to another term or makeup classes.
How can I best prepare for your workshops?
All of our workshops are designed for anyone no matter their experience. Whether you are a first time carver or a seasoned pro - all are welcome!
What physical ability do I need to participate?
Each project is created with tools, jigs and materials and techniques that allow people of all abilities to safely participate. Breaks are always encouraged throughout the workshop.
Do your workshops have an age requirement?
Workshops are available for anyone 12 and up. Those under the age of 19 will need a parent/guardian's signature and be accompanied by an adult during the entire workshop. Certain workshops may be limited to 19+.
Are your workshops inclusive?
YES! Our public courses are only offered at locations that are wheelchair accessible, have gender neutral washrooms, and name and pronoun tags are provided for all participants.
Do you offer private and/or corporate workshops?
YES! Please reach out directly at workshop@woodswoman.ca or fill out a Workshop Request Form.
